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The Story of Quirky: A Lesson in brand Balance

In 2024, employer branding is more critical than ever. What can business stories like Quirky’s teach us about balancing innovation and practicalities in building a strong brand? 

Quirky was supposed to change everything.

Founded by Ben Kaufman in 2009, it promised to democratise invention.

Anyone could submit ideas. The community would vote. The best ideas would become products.

Simple, right?

The Dream

The concept was gold.

The Pivot Power flexible power strip was a hit. Media buzz. Investor dollars. $185 million in funding.

Quirky was flying.

In 2011 a reality TV show named ‘Quirky’ had its debut, following events at their office.

The Crash

But then reality hit.

Quality was inconsistent. Why? The community wasn’t always right.

Niche products. Limited appeal. High manufacturing costs.

Growth outpaced revenue. Rapid expansion with no solid footing.

By 2015, Quirky filed for bankruptcy. The dream shattered.

The Pivot

Enter Q Holdings. They bought Quirky’s assets.

A new plan. Focus. Discipline.

Fewer products. Better design.

Professional input balanced with community ideas.

Manufacturing scaled back. Costs controlled.

Partnerships with established brands. Smarter moves.

The Balance

Quirky didn’t disappear. It evolved.

It learned the hard way: Balance is key.

The Lesson

This isn’t just about Quirky.

Look around. Since the pandemic, the workplace has changed.

Companies bent over backwards to keep employees happy.

Remote work. Flexible hours. Endless demands met.

But productivity suffered.

Now, a shift. Back to balance.

“We’ll make you happy, but it’s still work.”

The Role of Employer Branding

Here’s the kicker: employer branding.

Quirky’s journey shows the power of a strong brand.

It’s not just products; it’s perception.

Post-pandemic, employer branding is crucial.

A strong brand attracts top talent. It sets expectations.

It says: “We care about you. But we also care about results.”

This balance helps companies thrive.

The Takeaway

Quirky’s story is a blueprint.

Balance community input with expertise.

Choose scalable ideas, not just clever ones.

(If you speak to the right people you’ll get clever, scalable ideas).

Grow wisely. Don’t outpace your budget.

Keep the quality of the experience you provide high. Your people notice.

Adapt. Pivot. Thrive.

And remember: employer branding isn’t optional. It’s essential.

It tells your story. It sets the tone for how you do business..

Quirky’s journey mirrors today’s work dynamics.

Innovation is great. But balance, powered by strong branding, is everything.

The Evolution of Employer Branding: A 2024 Perspective
Top of Mind: How to Make Your Employer Brand Stick

About Author

Tom Chesterton
Tom Chesterton

Chief Executive and Co-Founder of Tonic. Brand geek, dislikes charlatans.

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